My item has reached me damaged/faulty/missing parts, what should I do now?
In this unlikely event, we advise all customers that any issues must be communicated within 14 working days of the delivery taking place. Please CONTACT US at your earliest convenience by using the contact seller option.
To ensure quick resolution, please attach/include photos and part numbers and ask you to provide this information on first contact. This can be done using the "attach photos" tab located underneath the message box.
We aim to respond to all emails within 24 hours and will do all we can to resolve any issues as efficiently as possible.
I have changed my mind; can I cancel my order?
As we operate on a rapid dispatch and delivery service, please send us an email immediately, so we contact our Shipping team and cancel your order prior to dispatch. If dispatch has already taken place, you will be instructed to refuse delivery and advise all friends, family and neighbours to do the same. Please note: If the goods are accepted/signed for, we will not be liable for the return costs.
Can I collect my order?
We do not offer customer collection as we operate from multiple storage facilities across nation that do not allow public access. However, we do offer a FREE delivery service to all UK Mainland locations! You can also benefit from free collection at your nearest Argos by ensuring to choose this option at checkout.
When will I receive my order?
We aim to dispatch within 24-hours, on average delivery takes 1-2 working days although larger items can take up to 3-5 working days from date of PAYMENT. Once your order is marked as dispatched your tracking number and courier name (if available) will be sent via email so you can track delivery of your consignment online at any time.
Are you able to deliver outside of the UK?
In some circumstances, we can delivery to an address outside of the UK using eBay's global shipping service, however this delivery service is not free.
You can check this by going on to the "postage and payments" on the item listing, you can enter your delivery postcode so you can see if we can deliver to your property.
I have ordered more than one item, will they be delivered together?
As we work from various distribution centres across the nation, we can't ensure same time delivery for multiple purchase items. The products might be originating from various stockrooms or conveyed with various dispatches relegations. Once dispatch has taken place, we encourage our customers to track each of their consignments online or CONTACT US accordingly.
I have just made a purchase! Can I pass over specific delivery instructions?
Please ensure to add your instructions to your BUYER NOTES at checkout or you can CONTACT US directly through the listing using the "Ask a question" tab located at the bottom of the listing page. Where possible, we will accommodate any special requirements and inform the courier of any alternative contact numbers/directions for delivery.
How do I track my Item?
Once dispatched, your consignment can be tracked (if tracking is available) online via the courier website.
If you experience difficulties accessing your tracking information, please CONTACT US via the eBay platform and we will be happy to contact the courier directly/track delivery on your behalf.
I have missed my delivery! What will happen now?
On the off chance that delivery comes up short, your courier might leave a card advising you that they have attempted delivery and further guidelines with respect to a re arrangement of delivery or alternative to gather from your nearby warehouse. We will likewise attempt to get in touch with you to adjust delivery.
I would like my parcel to be left in a secure location, can this be done?
In a case where the customer requests the goods to be left at a specific place (without a signature), we are not liable for any theft/damage/loss that may occur with this item ONCE delivery has taken place.
I need a VAT Invoice, can this be provided?
For security reasons, we are unable to provide a VAT invoice prior to delivery. Once delivery has taken place, please CONTACT US directly and we will be happy to honour your request.